RETURN AND REFUND
Returns Information
If you would like to make a return of a product please contact us by email at info@hypo21.co.uk. Please provide your order number, the product you would like to return & reason for the return.
Return Unwanted Items
Please note that we will not refund any collection fees for unwanted items. We will only refund products returned within 14 days that are in a resalable and original condition.
Some unwanted Items also have a restocking fee of £15.00 or 30% whichever is greater. This is payable upon return application being accepted or out of your refund.
Return Incorrect Items
Goods that are missing or incorrect from delivery must be reported to HYPO21 in writing within 3 days from delivery.
When the items are received into our warehouse they will be checked whether they are incorrect. Once approved you will then be refunded for the collection fee and incorrect product only if in a resalable and original condition. If not in a resalable or original condition you will be charged for the incorrect product. If approved that the product that was sent was incorrect we will then send out the correct product.
Return Damaged Items
Goods that are damaged due to delivery must be reported to HYPO21 within 24 hours with a photo of the damaged product and packaging.
Once you have processed the return through the procedure above it will be collected for you and returned to our warehouse
When the items are received into our warehouse they will be checked for damage. Once approved you will then be sent a replacement.
Return Faulty Items
Faulty items sent back to us will undergo a manufacture inspection. You must send them in their original packaging. It may also be necessary to send the item away to the manufacturer to confirm the fault. Once we have received your item back we will inform you how we need to proceed.
Please note: items over 14 days old will not be replaced or refunded.